⦿ We are open from 8.00am - 9.00pm Monday to Friday. We also have weekend dispatchers available from 11am to 5pm.
⦿ Orders can be placed online after 9pm; however these orders will not be processed until our next business day.
⦿ TEK Courier offers two types of accounts to their clients:
⦿ TEK Courier ensures the protection of all personal information and transactions through our 256 bit SSL encryption model. TEK Courier does not save cookies nor do we sell personal information to any third parties.
⦿ Any approved TEK Courier driver who operates locally within TEK Courier’s greater area of operation is known as a community driver. How can TEK Courier ensure the quality of its drivers and maintain excellent customer experiences? Each driver is validated using face to face interviews, validating driver license/driver abstract, proof of residence, references and criminal background check. Customers are sent an order confirmation with the name and photo of the driver. After each interaction with a courier, an email is sent to the customer to provide feedback on the quality of the service provided. Within which regions and/or distances is same day delivery possible? Our initial jurisdictions include Toronto (GTA), Pickering, Ajax, Oakville, Milton, Hamilton, Kitchener, Guelph, Waterloo, Niagara Falls, Cambridge, Windsor and Ottawa. Orders within 100KM are considered same day delivery within the above territories. Orders outside of our jurisdiction will not be accepted by our system and clients will be requested to contact dispatcher for further information.
⦿ At TEK Courier, we understand that the quality of our drivers is paramount to delivering exceptional customer experiences. We have implemented a range of strategies and practices to ensure that our drivers consistently meet and exceed your expectations. Here's how we do it:
• We start by carefully selecting our driver candidates. Our screening process includes comprehensive background checks, driving record evaluations, and reference checks to ensure that we bring the most qualified and reliable individuals on board.
• TEK Courier provides our drivers with extensive training. This covers not only safe driving practices but also customer service excellence and the use of our cutting-edge technology and equipment. We believe that well-trained drivers are essential to delivering superior service.
• We invest in advanced routing and tracking software to optimize delivery routes and monitor driver performance in real-time. Our GPS tracking system allows us to provide you with accurate delivery ETAs and enhances transparency throughout the delivery process.
• TEK Courier sets clear performance indicators for our drivers, including on-time deliveries, customer satisfaction scores, and safe driving records. We continuously assess driver performance against these metrics and provide constructive feedback for improvement.
• We value your feedback. After each delivery, we encourage customers to share their thoughts. Any complaints or concerns are promptly addressed, helping us identify areas for improvement and refine our services.
• TEK Courier is committed to keeping our drivers' skills up to date. We offer ongoing training and development opportunities and provide access to resources that help them stay informed about industry best practices.
• Open lines of communication between our drivers and management are a priority. Drivers are encouraged to report issues, share feedback, and seek support whenever necessary. We foster a supportive work environment.
• Safety always comes first. We promote a culture of safety among our drivers, emphasizing compliance with traffic laws, seatbelt usage, and adherence to our company's safety guidelines.
• Our drivers are trained in excellent customer service skills. This includes politeness, professionalism, and effective problem-solving. They understand the importance of representing TEK Courier positively to our valued customers.
• Data-driven decisions are key to our operations. We leverage data analytics to gain insights into driver performance trends, enabling us to make informed choices that enhance operational efficiency and customer satisfaction.
At TEK Courier, our commitment to ensuring the quality of our drivers and maintaining exceptional customer experiences is unwavering. We believe that these practices set us apart and help us deliver reliable, efficient, and courteous service every time you trust us with your deliveries. Your satisfaction is our priority, and we strive to exceed your expectations with every interaction.
⦿ At Tek Courier, we understand the importance of timely deliveries. We strive to accommodate your delivery needs across various regions and distances. Here's what you need to know:
• We offer same-day delivery, next day deliver, scheduled delivery and ondemand services within the Greater Toronto Area (GTA) and its surrounding regions. Whether you need a package delivered to downtown Toronto, Mississauga, Markham, Scarborough, Ajax, Pickering, Richmond Hill, Woodbridge, Vaughan, Brampton, Caledon, Milton, Oakville, Halton, Burlington, North York, East York, Etobicoke, or any other nearby location, we've got you covered.
• For destinations that are further away, where the distance exceeds a 200-kilometer radius from the GTA, we provide customized delivery solutions within the province of Ontario. This means that even if your delivery falls outside our standard service area, we're ready to work with you to meet your specific requirements.
At Tek Courier, our commitment to customer satisfaction drives us to go the extra mile, quite literally, to ensure your same-day delivery needs are met. Whether you're within the GTA, in one of its surrounding areas, or require specialized services in Ontario, we're here to make sure your deliveries arrive promptly and securely. Feel free to reach out to our team for more details or to discuss your unique delivery needs.
⦿ TEK Courier charges base price for the first 10KM based on the type of service requested. Additional charges are calculated based on distance, weight, type of service, and the type of vehicle required for the service. Please contact our sales department for further rate information at sales@tekcourier.com or +1 647 370 6363
⦿ An email delivery notification is sent to the client after completion of each order. The client can login to the customer account portal to view POD as well as the names/signatures of the shipper and receiver.
⦿ Many services are available online including opening accounts, placing orders, tracking orders real-time, paying for orders, obtaining price quotes, POD, viewing invoices, order history, digital waybill, creating and utilizing an address book.
⦿ Disputing orders, cancelling orders, making changes to orders cannot be done online. Client should contact dispatcher in order to make the necessary adjustments.
⦿ Every order’s history can be viewed online in customer side portal through mobile app or desktop.
⦿ The driver will first call the customer to ensure they are not at the location. The driver will then wait a maximum of 10 minutes. If the customer is still not present, alternative arrangements will be made with the dispatcher and an extra charge will be added to the delivery bill.
⦿ If any amendments need to be made to your order, including cancellations, then you must contact TEK Courier Customer Service as soon as possible. The timing of the cancellation or nature of the amendment will determine if any additional charges are to be incurred by the customer.
⦿ Car's maximum weight is up to 150 pounds and the maximum dimensions in inches are 21L x 21w X 16H. Mini Van's maximum weight is up to 350 pounds and the maximum dimensions in inches are 80L x 36W x 36H. Cargo Van's maximum weight is up to 1000 pounds and the maximum dimensions in inches are 100L x 50W x 45H inches.
⦿ All delivery orders must be legal products, not in contradiction with any local, state, provincial, federal or international laws. TEK Courier will not deliver any packages deemed illegal, and maintains the right to contact the proper authorities. Other non-deliverable products include dangerous goods or hazardous materials, firearms and live animals.
⦿ It is up to the client or agent responsible for shipping products to ensure that the product is properly packaged. TEK Courier does not accept responsibility for any products damaged due to poor packaging by client or shipper. Furthermore, TEK Courier reserves the right to refuse products they consider improperly packaged without liability to deliver package on time. Refunds will not be issued for improperly packaged products.
⦿ TEK Courier’s focus on being eco-friendly is also reflected in our technology which allows us to be completely paperless. Customers can view their waybills anytime by logging into their customer portal.
⦿ If the driver fails to deliver a package for what is considered an avoidable reason (forgot address, delivered to wrong address) then delivery will be free of charge. If the reason is considered unavoidable (extreme weather, car accident), then dispatcher will contact customer to alert them of such issues and alternate arrangements will be made.
⦿ There are many factors beyond our control which limit us from being able to provide a guarantee for our delivery times including natural disasters or inclement weather, traffic and construction.
⦿ It is up to the customer to retain a copy, image, or scan of any important documents being delivered by TEK Courier. Liability for each package is limited to CAD $200. Claim forms are available when completing delivery order with TEK Courier.
⦿ TEK Courier will investigate each instance on a case by case basis to determine if a refund is applicable. Any refunds will be returned to the credit card used to make payment.
